Assertiveness at work : a practical guide to handling awkward situations
Back, Ken2005
Books
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress.
Main title:
Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Author:
Edition:
3rd ed.
Imprint:
London : McGraw-Hill, c2005.
Collation:
xiii, 207 p. : ill. ; 23 cm.
Notes:
Previous ed.: 1991.Includes index.
ISBN:
0077114280 (pbk)
Dewey class:
658.4'094158.26658.304 BACK658.4094
Language:
English
Subject:
BRN:
211372