The complete guide to preparing and implementing service level agreements
Pantry, Sheila2001
Books
Offering librarians and information managers practical, step-by-step guidance to constructing and implementing a service level agreement, this text explains the fundamentals and uses case studies, examples and helpful checklists.
Main title:
The complete guide to preparing and implementing service level agreements / Sheila Pantry, Peter Griffiths.
Edition:
2nd ed.
Imprint:
London : Library Association, 2001.
Collation:
xiii, 193p. ; 24 cm.
Notes:
Previous ed.: 1997.Includes bibliographical references and index.
ISBN:
9781856044103 (pbk)
Dewey class:
658.562024658.562STF 025.1
Language:
English
Subject:
BRN:
209292